Acceptable use policy

People

Do not use Cralio to put words in a real person’s mouth without their agreement, to impersonate anyone, or to produce material that is illegal where you are or where you publish it.

In particular: no political content presented as the words of someone who did not say them, no endorsement a person did not give, no material depicting a real person in a sexual or degrading way, and nothing designed to make an authority, a bank or a family member believe a message came from someone it did not. Whether you meant it as satire is not the test.

No face or voice of anyone under 18, in any mode, for any reason, including your own child.

Material You Do Not Own

Do not upload content you are not entitled to have processed: footage, music, fonts or artwork you have no licence for, or a person’s likeness without the consent Terms §3 and the biometric notice require. A font also carries its own confirmation at the moment you upload it, recorded against that file.

Labelling What You Publish

Do not present the output as unedited footage of a real person where that would mislead. The EU AI Act and many platforms require synthetic or altered media to be labelled. What labelling your content needs where you publish it is your obligation; ours ends at the machine-readable marks we put in the file.

The Service Itself

Also prohibited:

• reverse engineering or decompiling any part of Cralio, or probing its infrastructure or a provider’s;
• scraping, crawling or automated access other than through the app and the requests our documents describe, and any automation built to disguise or multiply one account’s use;
• getting around a limit, a provider’s refusal or a rate limit;
• uploading malware or anything designed to harm our systems or a provider’s;
• using the service to build, benchmark or train a competing product, or to extract data about a provider’s model;
• reselling Cralio as your own localization service;
• sharing an account between businesses, or opening more than one account to claim the welcome credits twice.

Child Sexual Abuse Material

Material that sexually exploits a child is prohibited absolutely.

When we learn of it, the account is put on hold at once: every action that spends credits — a new job, a retry, a caption edit, a re-render, a second opinion on a creative — is refused before anything is bought or sent to a provider. You can still see your account and history, but not download its files. The material is preserved rather than deleted: it is copied where no deletion and no retention rule reaches it, and it survives the retention window, the job being deleted and the account being closed. We report it to the National Center for Missing and Exploited Children, as United States law requires, and keep the material for at least one year after the report, as that law requires.

We act on what we are told, on what a provider refuses, and on what we see.

What Our Providers Refuse

The companies on the subprocessors page publish their own terms and prohibited-use policies, and they bind every call we make for you. Material a provider refuses is material we cannot process, and a job refused upstream fails. Where a provider’s rule is stricter than this policy, the stricter rule decides. Our payment processor’s restricted-business list applies the same way.

Enforcement

We may refuse a job, or suspend or close an account, if we reasonably believe this policy was broken, a provider refused or complained, someone complained credibly, or the law requires it. For serious breaches we may act without notice.

An account on hold cannot be erased. While any hold on an account is open — under this policy, a copyright notice, suspected fraud, a court order or a rights holder’s preservation demand — a request to erase it is refused, and we say only that the account is under review. Closing the case makes the account deletable again; it does not release material preserved under it.

We do not scan what you upload. We keep a record when a provider refuses it, and look at accounts it refuses often. That we did not catch something does not mean it was allowed.

To report something, write to info@cralio.app with where you saw it, what is in it, and anything that identifies the account or the job. Copyright notices go to the same address under the copyright policy. If it is your own face or voice in something somebody else made, the biometric notice explains what we can do.

Changes to This Policy

We may narrow this policy at once for safety or legal reasons. A change that widens what is allowed, or adds an obligation beyond safety, takes effect 30 days after the date at the top of this page changes. Ask us for the wording in force on any earlier day.

For anything not covered here, write to info@cralio.app.