Terms of service

1. The Parties and the Service

This agreement is between you and CRALIO LLC, a single-member limited liability company formed in the State of Wyoming, United States, under filing ID 2026-002065886, of 5830 E 2nd St, Ste 7000 #38271, Casper, WY 82609, United States (“Cralio”, “we”, “us”). Anything in this document can be raised at info@cralio.app.

Four products on one account and one balance. Video takes video you supply and returns localized versions of it — dubbed, lip-synced or subtitled, depending on the mode you choose. Statics takes a static ad creative and returns it redrawn with its text in another language — a repaint of your artwork rather than your file with the words swapped, as the service terms set out. Music takes a description and returns a generated track, its title, its lyrics unless you asked for an instrumental, and a cover if you asked for one. Generate takes a prompt, and your own stills or reference images where you have them, and returns a clip or a still image a model drew from it.

Most of the expensive work is performed by third-party providers acting on your instruction and with your material; they are listed on the subprocessors page, which is the first thing to read if any of that is a problem for you.

Every product is on every plan, Starter and the free tier included. Music was sold from the Pro plan upwards until 11 September 2026 and is not any more; no product is now closed by tier, and no submission is refused for being on the wrong plan. What a plan decides is how many credits a month it carries, how long results are stored and how many seats it has. Generate is priced the way all of it is: any account with credits can use it, because the credits are the price. Everything it makes is made by a Google model, named on the subprocessors page like the rest. Each still and each clip is its own job, reserved and charged on its own, so a run of four stills that delivers two has bought exactly two and the rest goes back to your balance.

Registration is closed at the moment, so none of this can be bought yet. The sign-up page offers a waiting list instead: you leave an email address and we write to you once, when it opens. Leaving an address creates no account and does not put you under this agreement — these terms begin when an account exists. What happens to that address is in the privacy policy. An invitation to an existing workspace still reaches the real sign-up form, because closing the public door was never meant to close one a customer opened for their own colleague.

Cralio is an intermediary, not a model. We do not own, train, host or operate the AI models that do the localizing, the redrawing, the music or the generating. Each of them belongs to a company named on the subprocessors page. What we do is take your instruction, send your material to the provider whose model does that kind of work, check what comes back where we say we check it, and hand it to you. We choose which providers we call. We do not control what their models produce, when they are available, what they refuse, what they charge us, or whether they continue to exist.

Three things follow, and they run through the rest of this document:

• A provider’s output is the provider’s output. We pass it to you; we did not make it, and we cannot tell you in advance what it will be.
• A provider’s rules, outages, refusals and price changes reach you through us. A job a provider refuses, drops or corrupts is a job that fails. You get the credits back — see section 4 — and that is what you get.
• We may change providers. If one closes, changes its terms, raises its price or falls below the quality we want, we can replace it with another that does the same kind of work, and that is not a breach of this agreement. A provider that receives video, audio or images is named on the subprocessors page, which is drawn from the same file as the register in the data processing addendum, so a change reaches both at once and they cannot disagree. That page is the notice, and since 14 September 2026 the register is a document in its own right: a change to it is written to the account contact as well and asked for at your next submission, both of which section 16 sets out. Under the data processing addendum — which forms part of these terms and applies whether or not it has been signed — its clause 6 means nothing of yours reaches a new provider until you have accepted our register of subprocessors with that company on it. The first job that would send anything to it stops at the submit button, names the documents that have moved — the register among them, as a link to the page that names each company, what it receives, where it is and how long it keeps it — and refuses before anything is priced or uploaded. It is one acceptance for the register, not one per company, and that limit is worth your knowing: if you would rather not accept a company we have added, you cannot decline that one and keep the rest. Re-wording what a provider receives asks again, because what you accepted was those exact words. Until 11 September 2026 that clause instead put at least 30 days between the posting and the day the new provider started; it still gives you 14 days from the posting to object on reasonable data protection grounds, and a way out if we cannot resolve it — you may end the part of the service that depends on that company and have back what you prepaid for it. One case sits outside the acceptance and only one: where a provider stops being available and we cannot deliver the service without a replacement, we may appoint one at once and post it the same day, and your 14 days to object run from that posting. A new product or a new feature is not that case. The build holds this: a check on every push fails when our code names a provider that no door asks your permission for.

This is a business service. Cralio is offered to businesses and to people acting in the course of a business or profession. By opening an account you confirm you are at least 18 and are using Cralio for business purposes. If you are accepting these terms for a company, you confirm you can bind it, and “you” means that company as well as you.

Early access. Cralio is new. Features can change, be renamed, be limited or be withdrawn while we learn what works, and one you relied on may not survive. Where a feature is not available to you, the app says so at the point you try to use it and names the feature; we do not promise a separate announcement, and we will not be liable because a feature changed.

1A. Your Account and Workspace

You are responsible for everything done through your account and your workspace, whether or not you authorised it, until you tell us at info@cralio.app that it has been compromised and we have had a reasonable time to act. Keep your credentials to yourself.

Where you invite colleagues or contractors into your workspace, you are responsible for their compliance with these terms exactly as if they were you, and for the content they upload. They are asked to confirm section 3 for themselves when they join, which does not reduce your responsibility for them.

How many people can be in a workspace comes with the plan: one seat on the free tier and on Starter, two on Pro, five on Growth, ten on Scale. The limit is counted by the database at the moment somebody accepts an invitation, so it cannot be raced past, and we will not issue more live invitations than there are free seats. If you move to a smaller plan, nobody already in the workspace is removed; what stops is inviting anyone new, until the number of people in it fits the plan you are on. An invitation link is good for fourteen days, and sending a new one to the same address stops the old one working. Only the owner and the admins they appoint can invite, withdraw an invitation, or take somebody else’s seat back; leaving is not an administrative act, so anyone may remove themselves, and the owner cannot be removed at all. Everyone in a workspace works against one balance, so a colleague you invite spends your credits.

You may not share an account between businesses, open more than one account to claim a free allowance twice, or let anyone outside your organisation use your seat.

2. Ownership of Your Content

You keep every right in what you upload — video, creative, font, the words you write — and every right in what we return. We take only the licence needed to run the job you submitted — to store your file, send it to the provider that does the work, and produce your outputs — and, in the one case the acceptable use policy describes, to copy material out of your account and preserve it where no deletion reaches it.

That licence ends when the files are deleted — except the preservation just described, which outlives a deletion by design and runs for as long as that policy says. Cralio has no models and trains nothing; what a provider may do with your file under its own terms is stated for each of them on the subprocessors page, and section 11 is where that is spelled out.

2A. The Output, and What We Do Not Warrant

Ownership is between us and you. As between you and Cralio, everything you upload is yours and whatever rights exist in what we return are yours. We claim none. Two things we cannot promise, because nobody honestly can:

• That the output is protectable at all. Content generated by an AI model may not qualify for copyright in the United States or elsewhere, whoever asked for it. If a copyright in what we return does not exist, we cannot assign it to you. What we assign is whatever we hold.
• That the output is unique. Models produce similar things for similar requests. Another customer may receive something resembling yours from their own job, and that is theirs, not yours.

Review before you publish. The output is drawn, dubbed or written by a machine. It can be wrong, mistranslated, offensive in a language you do not read, or resemble something that already exists. Deciding whether it is fit to publish, and where a human should look at it first, is your job. We do not warrant that any output is accurate, complete, fit for your purpose, or free of third-party claims — including claims for infringement of copyright, trademark, right of publicity or privacy. You assume the risk of using it.

3. Your Warranties About Your Content

That you hold the rights in every file you send and every word you write — video, image, music, font, prompt and caption alike — that you own each of them or are licensed to use it, and that you may have it processed the way you have asked: the people in a video dubbed into other languages, the artwork of a creative redrawn, a prompt turned into footage that did not exist. Doing so breaks no law and no agreement you are under. Fonts you upload are the same: the confirmation you tick when uploading one is the basis on which we embed it into your video.

Where a person is in what you send, that promise is specific. It reaches every person whose face, voice or name is in what you send — in a file you upload or in the words you write, a name spoken in a narration or printed on a creative included — and everyone whom you describe in what you send, named or not. Before you upload or submit, you have their informed permission, in writing — recorded, not assumed — covering what they would actually want to know: that their likeness or voice will be reproduced by a machine, which languages it will speak, where the result will be published, how long the data will be kept, the companies that will process it, and any use of that material by a provider to improve its own models where its terms allow that. A person can be brought into the output by words alone: Music takes no file at all, and in the generation tool a prompt on its own is enough — and a person can be in a FILE without a face or a voice being in it, when the narration says their name or the copy on a creative does. This clause is where that promise is made, in those words — accepting these terms is how you give it. A model release for a shoot is not automatically permission to synthesise them afterwards.

These promises are conditions of having an account at all, and accepting these terms is how you give them. We put this document in front of you on the sign-up form, on the invitation screen, and in the product — on the upload, statics, music and generation pages — before the first thing you send from one of them, and we record your answer wherever you give it, with the version and a digest of the exact words that were on this page, so what you promised can be produced rather than described. One exception, and it is ours to state: if you complete a sign-up on a different device from the one you filled the form in on, the acceptance recorded then covers these terms and the privacy policy, and our register of subprocessors is asked for instead at your first submission, on the same one-tick line. Until a current acceptance of these terms is recorded against your account, every door that starts new work refuses: a new video, a new set of creatives, a new track and a new generation alike, with nothing charged and nothing submitted. Work you have already bought is finished either way — retrying, re-rendering, refining, re-captioning, drawing a visualiser for, or running a deep-QA pass on a job you have already submitted runs on the record we held when you sent it, and is charged as usual. What that record is depends on when the job was sent: for a job sent between 7 and 12 September 2026 it is the three separate confirmations that were being taken then; for an older one it is your acceptance of these terms, together with the versions of each document the job recorded when it was created. We do not back-fill, in either direction, because a record saying somebody saw words they were never shown would be a false record, andthe obligation is no weaker for the older jobs. Some of those steps are separately priced and produce a new file; none of them is refused for want of a later acceptance, because the material was warranted when you sent it. We do not ask again per job, and where the record exists we rely on it for each file exactly as if you had signed this clause beside that file. If one of these promises stops being true for a file, do not send that file; if it stops being true in general, close the account. Where we change this page you will be asked to accept it again before your next job, and jobs already submitted keep the version they were submitted under.

Until 12 September 2026 the same promises were taken as three separate confirmations — rights, consent, and where your files go — ticked on the sign-up form or in the product and recorded one row apiece. Those rows stand. If one is recorded against your account, it is the promise you made for the jobs you sent under it, the exact words are still served at the address section 16 describes, and they said nothing this clause does not say. They are no longer asked for, because what they said is here.

Faces, voices and biometric data. Where a real person’s face or voice is in what you upload, the law in several places — Illinois, Texas and Washington in the United States, and the GDPR in Europe among them — treats the geometry of that face and the print of that voice as biometric data, collectable only with that person’s informed, written consent. You are the one who collects it. For every person whose face, voice or name is in what you send, and for everyone whom you describe in what you send, you confirm that:

• you obtained it in writing from each such person before uploading or submitting, and it names our providers or a class that includes them, says their likeness or voice will be reproduced by an AI model, says which languages the result will speak and where it may be published, gives how long the data will be kept, and covers the provider’s own use of the material to improve its models where its terms allow that;
• you hold it in a form you can produce, for at least twelve months — the same year as the limitation period in 19.4 — and you will produce it to us within five business days of our asking, whatever our reason for asking — a regulator, a court or the person themselves are the usual reasons and are examples here, not conditions;
• you will not upload, or ask a model to produce, the face or voice of anyone under 18;
• and you understand that a model release for a shoot, an employment contract, a talent agreement or the fact that a video is already public is not that consent — none of them mentions a machine reproducing the person, because none was written when that was possible.

Where your files and your words go, and who answers for them. Your files are stored in the European Union — Amazon’s Stockholm region — and the words you type are stored there and on your job’s row in a database in Ireland. Both go to the companies on the subprocessors page, several of them in the United States; each keeps copies of its own for a time under its own terms, and one of them may train on what you send, while Cralio has no models and trains on nothing. Section 11 sets out what a provider may do and that page answers it company by company, with the date we last read each answer, and the privacy policy carries the rest of where things sit. You, not Cralio, are responsible for the material you send and for what you publish from it.

What that consent has to cover is set out in full in the biometric notice. We rely on these promises. They are the whole basis on which we send your material to a provider. If any of them is untrue, section 14 says whose problem that is.

4. Credits and Charges

Work is priced in credits, and the price is shown before anything runs. Video is priced by the second: the estimate is computed from the length your file declares, we measure each file ourselves as we process it, and we settle against that measurement — so the final charge is lower if the file was shorter and higher if it was longer.

Statics and Music are priced by the thing, not by its duration. A delivered creative costs what it costs whatever its dimensions; a track costs the same whether it comes back at thirty seconds or ninety. The visualiser video is the one exception, and the service terms say so: it is priced per second of the track it draws, so a longer track makes a dearer video. There is no measurement to settle against afterwards, so the estimate is the most you pay: where part of what it quoted is not delivered — a cover that comes back unusable, an image we could not repaint — those credits come back on their own. What a static campaign costs is set by the resolution you picked, which you choose before you confirm, and by the published rate for a repaint at that resolution. The reading and the repaint are one order: both are reserved when you submit it, and there is no second step at which the rest of the campaign is bought. Changing a line on a creative you have already been delivered is an order of its own, and the service terms say when it is free.

Generate is priced by what you chose before you pressed the button. A clip costs its length, at the rate for the model and the resolution you picked; a still has no length at all and costs the rate for its own resolution. There is nothing to measure afterwards, so the estimate is the whole price.

Credits are reserved when a job is submitted and spent when it finishes. A job that fails returns its credits automatically — every time, in full, visible in your ledger, and that includes a failure that happens after we have already paid a provider for the work. That loss is ours. The one thing that is not refunded is a job you yourself stop after a provider has been called for it.

Credits included with a plan expire at the end of the period they were granted for, and on an annual plan that period is the year — a month you did not use is still there in month eleven. Credits you buy separately do not expire. When you spend, the credits closest to expiring go first, so a plan allowance is used up before credits you paid cash for. An expiry is a line in your ledger like any other, with its date and its number, rather than a balance that quietly drops.

Returning the credits is the whole remedy. The return described in this section is your sole and exclusive remedy for a job that fails, is refused, is delayed, or produces output you do not want. There is no other compensation for a job.

4A. Plans, Renewals and Payment

Subscriptions renew. A paid plan renews automatically at the end of each period, monthly or yearly as you chose, at the price you subscribed at, unless you cancel before the renewal date. Cancelling stops the next renewal; it does not refund the period you are in, and you keep the plan until that period ends.

Changing plan. Upgrades and downgrades are made in the billing portal, which we open for you from the billing page. An upgrade takes effect at once: you are invoiced the difference for the rest of the period, and the extra credits are granted as soon as that invoice is paid, expiring with the period they belong to. A downgrade takes nothing back — the credits already in your balance stay spendable until the end of the period you paid for, and the smaller allowance starts with the next one.

Plan fees and bought credits are not refundable, except where this document says a credit is returned (section 4), where we end your account for our own convenience (section 12), where the data processing addendum — which applies to every customer, signature or none — gives back a prepaid fee under its clause 6 after you object to a new provider, or where the law where you live requires it.

Payment. You authorise us, through Stripe, to charge the payment method on file for renewals, for credit purchases, and — only if you switch automatic top-up on — for the top-ups it buys, up to the monthly ceiling you set. If a charge fails we do not cut you off straight away: Stripe retries over several days and we email you. If it is never paid, the subscription ends and the account drops to the free plan. That does not remove the right in section 12 to end an account for non-payment outright. Prices exclude VAT, sales tax and any withholding; those are yours. You confirm you are entitled to use the payment method you give us.

Automatic top-up, if you switch it on. You choose the balance it triggers at, how many credits it buys, and a monthly ceiling — the ceiling is required rather than optional, because unattended spending without one is the only way this feature can hurt you. We then charge the card on file, without asking again, whenever your balance falls below your trigger. The card has to be one already on your account, and we check that when you set it up rather than at three in the morning when the balance runs out. The smallest automatic purchase is fifty dollars’ worth, there are at least ten minutes between two of them, and only automatic purchases count against your ceiling — credits you buy by hand do not use it up. When the ceiling is reached we stop until the first of the next month, or until you raise it. If the card is declined three times we switch the feature off and leave it off until you give us a working one. You are emailed in both cases, and that email cannot be turned off. All of it is changed, or switched off, on the billing page.

Chargebacks. A payment you reverse through your card issuer or your bank, rather than through us, automatically removes credits in proportion to the money that goes back — the disputed part of a dispute, the refunded part of a refund. On a credit purchase that share is taken from the credits that payment bought whether or not you have spent them, so the balance can go below zero and has to be brought back up before more work will run. On a plan charge it is taken only from the plan credits you have not yet spent, so there it cannot be driven negative and what you have already used is not clawed back. We may freeze the account by hand as well. Ask us first. It is faster.

Free allowances. Anything we give away — trial credits, a free tier, a promotion — we can limit, change or withdraw at any time, and one email address may claim it once, including after the account it was used for has been deleted.

Bought credits do not expire while the account exists. If the account is closed, by you or by us, unused credits are lost unless section 12 says otherwise.

Fraud and abuse. A balance can be abused. We may freeze an account or reverse a credit purchase where we reasonably suspect a stolen payment method, several accounts claiming one allowance, or refunds being used to move money. A frozen account can still be read; what you see is that it cannot submit work, and writing to us is how you find out what to do about it.

5. Price Changes

What a credit buys depends on what our providers charge us, and they change their prices. If the number of credits a unit of work costs has to change — a second of video in a given mode, a delivered creative, a track, a generated clip or a generated still — the change is published on the pricing page with the date it takes effect, and that date is no sooner than 30 days after it is published. The page is the notice and there is no second one: we do not send an email about a change to what a credit buys, and the email section 16 promises is for changes to these terms and to the privacy policy, not for changes to the rate card. Platform mail arrives unless you have unsubscribed from it, and a notice an unsubscribe can stop is not a notice. Jobs already submitted keep the price they were quoted at: the job records the card it was quoted under and is settled against that card. On Statics, Music and Generate, a price that moved between the quote and the click refuses the job rather than charging it at a number you did not see; there is no such check on Video, so a video job submitted after a change is quoted and charged at the new number. The price of a credit itself does not move, only how much work one buys.

6. Disclaimers

A turnaround time. We do not commit to one — a provider having a bad day is not something we can promise around. Where another page on this site says how long jobs take, it is describing what we have seen rather than promising anything, and a slow job is not a breach of this agreement.

A particular translation. Dubbing, transcription and the wording redrawn onto a creative are all automated, and they make mistakes — which is why subtitles can be edited and re-rendered for a fraction of the original cost rather than requiring the whole job again, and why the wording on a delivered creative can be corrected line by line and redrawn onto the image you already have.

That your files will outlive their retention window. They will not; the windows are published and enforced automatically.

Service without interruption. Two things can hold you up, neither is a fault, and neither is a limit on how much you may use — what you can run is bounded by the credits you hold and by nothing else (clause 8.8). The first is a cap on how many requests one account or one address may make in a given window — submissions, price quotes, upload preparations, billing calls, the confirmation that erases an account and waiting-list sign-ups each have their own, set well above what a person does and low enough to stop a script. A request refused by one of them spends nothing, changes nothing and can be made again. The second is an outage of ours: we measure what a paid call will cost us before we make it, and if that measurement is unavailable we hold the work rather than run it unmeasured. A job in that state waits rather than failing: it keeps the credits it reserved and is picked up again once we can measure again.

As is, and as available. To the fullest extent the law allows, Cralio and its owners, staff, contractors and providers disclaim all warranties — express, implied, statutory or arising from a course of dealing — including any warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or that the service will be uninterrupted, error-free or secure. We do not warrant the conduct, availability, accuracy or output of any third-party provider.

Some places do not allow some of those exclusions. Where you are a consumer under the law where you live, nothing here removes a warranty that law gives you and does not allow to be excluded.

7. The Products, Specifically

The rules that are about a particular product rather than about this agreement — what video takes and refuses, what a repainted static creative actually is, how long a generated track runs, what a generated clip and a generated still are, and what is inside an image we deliver — are in the service terms. They are part of this agreement. They are kept separately because they change when the products change, and a change to a file-size limit should not reopen the whole contract.

There are no sections 8 and 9 on this page. What they contained is what moved into the service terms, and the numbers were retired rather than given to something else.

10. Acceptable Use

You will comply with the Acceptable Use Policy, which is part of this agreement. We may update it without the thirty days’ notice in section 16 where the change narrows what is allowed for safety or legal reasons.

11. How We and Our Providers Process Your Content

We do not train. Cralio has no models of its own and uses nothing you upload for anything but the job you submitted. There is no clause elsewhere in these terms granting us a licence to, and the absence is deliberate.

The licence you give us is the narrow one needed to do the work: storing your file, sending it to the provider named on the subprocessors page for the mode you chose, and handing you the result. It ends when the file is deleted, save for the one preservation section 2 describes. We will not use your videos as examples or in marketing without asking you first, each time.

What a provider may do is theirs to say, not ours. Your file goes to the providers named on the subprocessors page under their own terms. That page states, for each of them, whether those terms allow it to use submitted content to improve its models, and the date we last read them. At the time of writing, the dubbing and lip-sync provider’s terms allow that by default and we have not requested an exclusion; the page is the current answer, not this sentence. Each of them also keeps copies of its own for a time under its own terms — that page gives the period per company, and where a company publishes none it says that too. The last paragraph of section 3 states both facts as part of what you accept, and the consent you promise there has to cover them. If your content cannot go to a provider on those terms, choose a mode that does not reach that provider — captions in the video’s own language reach no dubbing provider at all — or do not upload it.

12. Termination

You close your account with a DELETE request to /account, confirmed by typing the address on the account; no person is involved. There is no button for it in the dashboard yet, so if you would rather not call an API, write to us and we will do it. The erasure is refused, and says which, while a subscription is still running on the account, while a job of yours is still running, or while anyone else is still in your workspace. Where a safety case on your account is still live — open, or reported to the authorities and not yet closed — the erasure is refused outright and all we say is that the account is under review. Closing that case makes the account deletable again; it does not release the material preserved under it, which the acceptable use policy describes and which no erasure ever reaches. The erasure removes your uploads, your outputs and your settings, and cannot be undone. If you cancel without deleting, your plan runs to the end of the period you have paid for and is not renewed.

We can suspend or end your account in two situations, and they differ:

• For cause — non-payment, a breach of section 3 or of the acceptable use policy, a credible third-party claim, a provider refusing to keep serving your content, or a legal requirement — immediately, and without refunding plan fees or unused credits.
• For our own convenience — on 30 days’ notice, and we refund the unused part of the current plan period and any separately bought credits you still hold.

On termination your files are deleted on the schedule in the retention policy, so take what you need first — you have until the window shown on each job, and no longer. Nothing is extended by the ending: on the shortest plans that window is the day after the job was delivered, and deleting the account removes what is left in the same pass rather than after a grace period. No result is exempt from that window. There is nothing to press and nothing you can ask us for that takes one off it: every delivered result counts down on the one window shown on its own job, and what you want after that closes you download before it closes. One case outlives every rule here and it is not yours to invoke — material we are required by law to preserve, described two paragraphs above, which no window, no sweep and no erasure ever reaches. After that we do not restore anything, and we are not liable for content deleted on that schedule. If we end the account for cause, stop using and delete any output obtained in breach of these terms.

Sections 2A, 3, 6, 11, 13, 14, 15 and 20 survive the ending.

13. Limitation of Liability

What we are not liable for. To the fullest extent the law allows, Cralio and its owners, staff, contractors and providers are not liable to you for indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, goodwill, data or content, or for the cost of substitute services — however caused, under any theory of liability, even if we were told it might happen.

In particular, and without limiting that, we are not liable for:

• what a provider does, fails to do, produces, refuses, delays, loses or discloses — including any use it makes of your content under its own terms (section 11);
• the content of any output, or anything you or anyone else does with it, including publishing it;
• a claim by a person whose face or voice was in your upload;
• content deleted on its published retention window, or a file you did not download in time;
• a failure caused by something outside our reasonable control (section 20).

The cap. Our total liability to you for everything arising out of or connected with this service, in contract, tort or otherwise, will not exceed the greater of (a) what you paid us in the twelve months before the event giving rise to the claim and (b) one hundred US dollars. Credits returned under section 4 count towards that cap.

What this does not touch. Nothing here limits liability the law does not allow to be limited — including for fraud, for death or personal injury caused by negligence, or anything a consumer is entitled to where you live. The limits above are a bargain: the price of the service reflects them, and we would not offer it on other terms.

14. Third-Party Complaints and Takedowns

If a third party tells us a video infringes their rights or was made of them without permission, we will pass the complaint to you and ask you to delete the file. Where the complaint is credible we can freeze the account, which stops further work being bought on it and stops it being deleted while the case is open. Who carries the cost of that is set out two paragraphs below.

Copyright notices, and counter-notices, go to info@cralio.app with enough detail to identify the work and the file. We act on what we are told; we do not read what you upload looking for problems, and nothing here obliges us to.

If a third party brings a claim about material you uploaded, it is yours to answer. You told us above that you held every right in it, and that promise is what we relied on to do the work. You will defend us — Cralio, its owners, staff and contractors — and cover every claim, demand, loss, liability, fine, penalty, cost and expense, including reasonable legal fees, arising out of or connected with your content or any output made from it, your use of the service, a breach of these terms by you or anyone using your account, a breach of law by you (biometric, privacy, publicity, consumer-protection or AI-labelling law among them), or a claim that your content or the output infringes anyone’s rights.

We will tell you promptly about a claim we want you to handle. You control the defence, but you will not settle anything that admits fault on our part, or obliges us to do or pay something, without our written agreement; and we may join the defence with our own lawyers at our own cost. This is the ordinary allocation between a customer and a supplier acting on their instructions. Where you are a consumer under the law where you live, it applies only so far as that law allows.

We keep a record of which company processed every batch, and we will disclose it when there is a reason to. A complaint about your material, a claim brought against you or us, a regulator asking — in any of those we will identify the company that did the work, on which model, together with that company’s own reference for the job, which is what taking a matter up with them directly requires. Every company that can appear in that answer is already listed on the subprocessors page. It is not published on your dashboard and it is not a list you can browse: which subcontractor drew a particular picture is our business until it becomes somebody’s problem.

15. Governing Law and Venue

These terms are governed by the law of the State of Wyoming, United States, and disputes go to the state and federal courts sitting in Wyoming. Nothing here removes a right you have as a consumer under the law where you live, and if you are a consumer you may bring a claim locally.

Where you are a business, you and we each agree to the exclusive jurisdiction of the state and federal courts sitting in Natrona County, Wyoming, and each give up any objection to that venue. Where you are a consumer, the paragraph above applies and you may sue locally. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Time to bring a claim. So far as the law allows, a claim by you against us has to be brought within one year of the event that gave rise to it, or it is barred.

There is no compulsory arbitration. It is common in this industry and it is not here: you keep every court that would otherwise have heard you.

Where you are a business, claims are brought individually. You and we each agree that a claim under these terms will be brought in your own name and not as, or on behalf of, a class, collective or representative action, and that neither of us will ask a court to consolidate one with anybody else’s.

Where you are a consumer under the law where you live, that paragraph does not apply to you. You keep every route you would otherwise have had, including a collective one, and nothing in these terms asks you to give one up. If it is unclear which of the two you are, you are the consumer.

15A. Dispute Resolution

Before starting a court claim against us, write to info@cralio.app with your name, what the dispute is and what you want. We will do the same before suing you. Both sides will try in good faith to resolve it for 60 days, and any limitation period is paused while that runs. Small-claims court and claims for urgent injunctive relief are exempt — those are the two cases where waiting is itself the harm.

16. Changes to These Terms

We can change these terms. The date at the top changes when the page does, and the exact words of every version we have published since 30 August 2026 are kept — ask us and we will produce the text you accepted, not the text that is up now.

These terms and the privacy policy each carry a link at the foot of the page to the exact words they hold today, named by their digest. That link keeps working after the page changes, so what you accepted stays readable by you and by anyone you send it to. The acceptable use policy, the biometric notice, the service terms and the data processing addendum are not versioned that way: what is published on each of those pages is the version in force, and the date at the top of the page is how you tell that it has moved.

A change to these terms or to the privacy policy that affects what you pay, what you may do, or what we may do with your content takes effect no sooner than 30 days after we publish it. These terms, the privacy policy and the register of subprocessors each have a page of their own: the date at the top of it changes when the words do, and a link at its foot names the exact text in force by its digest, which goes on working after the page changes. All three are shown to you in the app, where the upload, statics, music and generation pages name the documents that have moved, each name a link to the document, and ask you to accept them — and for these terms and the register of subprocessors they will not send anything until you do, while a moved privacy policy is asked for on the same screens and stops nothing, neither at the door nor on the page, because it is a notice we give rather than a promise you make — and does not apply to jobs already submitted. The dated page and that panel are the notice, because they are the two that reach you whatever your settings say. We also write to the account contact where we have one, naming the date and linking to the new text, and that email is one an unsubscribe does not stop — it is not platform news, it is the telling itself, and a 30 day period can only bind somebody who was told. Turning off everything else costs you no notice you are owed. All four of those pages ask, and what the server itself requires before it will start new work is these terms and the register of subprocessors: a re-published version of either page is asked for at every one of those doors, and a new video, a new set of creatives, a new track or a new generation is refused until you accept it. One tick clears it, nothing is charged for a submission refused that way, and nothing you have already submitted is stopped or delayed by it. That asking begins when the new page is published; what waits the 30 days is the moment those new words begin to bind you and your jobs, which they do not do until that date. The privacy policy is the one of the three that is asked for and never refused on: the door does not require it and the page does not disable a control over it, so a re-published notice of ours cannot stop a submission of yours — it is named on the same line, accepted by the same tick, and recorded on a row of its own.Those 30 days belong to these terms and to the privacy policy, and not to the register. A change to the register of subprocessors takes effect when it is posted, and what stands in place of a waiting period is the refusal at the door — nothing of yours reaches a company we have added until you have accepted the register naming it — together with the 14 days from the posting that clause 6 of the data processing addendum gives you to object, and the refund of what you prepaid for the part of the service you end. That acceptance is of the register as a whole: you cannot decline one company and keep the rest, which you could between 11 and 14 September 2026 and can no longer. Those three documents are the ones this paragraph covers. Other changes to them take effect when posted. If you do not agree with a change, close your account before it takes effect; using the service after that date is agreement to the new terms.

The other documents this agreement is made of change on their own pages, and none of those changes is emailed. The first is the acceptable use policy, which we may narrow without those 30 days where safety or the law requires it. A change that widens what is allowed takes effect 30 days after it is posted there, and the date at the top of that page is the notice. The second is what a credit buys: that changes on the pricing page, 30 days ahead, and section 5 sets it out. The third is the service terms and the biometric notice: a change to either takes effect when the date at the top of that page changes, and that date is the notice.

17. Export Controls and Sanctions

Cralio is a US company and is bound by US export and sanctions law. You may not use the service if you are, or are acting for anyone who is, on a US, EU or UK sanctions list, or located or ordinarily resident in a country or region under comprehensive US sanctions, and you may not upload content for delivery to such a person or place. By using the service you confirm none of that applies to you. We may suspend an account without notice where we reasonably believe it does.

18. Third-Party Services and Links

The service depends on, links to, and returns content produced by third parties. Their sites, their terms, their privacy practices and their output are theirs. We do not endorse them, do not review them and are not responsible for them. Where you connect a third-party account to Cralio — signing in with Google, for example — that connection is governed by their terms as well as ours.

19. Feedback

If you send us a suggestion, an idea or a comment about the service, we may use it without restriction or payment and you give up any claim to it. This does not touch your content. It covers what you say about the product, not what you upload to it.

20. General

Force majeure. We are not responsible for a failure or delay caused by something beyond our reasonable control — a provider’s outage, a change in a provider’s terms or availability, a cloud or network failure, a strike, a war, a pandemic, a governmental act, a natural event.

Entire agreement. These terms, the privacy policy, the retention and security page, the acceptable use policy, the service terms, the biometric notice, the subprocessors page and the data processing addendum, which forms part of these terms whether or not it has been signed, are the whole agreement between us about the service and replace anything said before. If they conflict, the DPA wins on the processing of personal data, and these terms win on everything else.

Assignment. You may not assign or transfer these terms without our written agreement. We may assign them to an affiliate or to a buyer of the business, and will tell you if we do.

Severability. If a court finds part of these terms unenforceable, that part is cut down to the minimum necessary and the rest stands. No waiver: if we do not enforce a term today we may still enforce it tomorrow. No partnership: nothing here makes us your partner, agent, employee or fiduciary.

Notices to us go to info@cralio.app; notices to you go to the email on your account and count as received when sent. Language: these terms are written in English, and a translation is for convenience only — the English text governs.

20A. How to Read This Document

Headings are for reading, not for interpretation. “Including” means “including without limitation”. You confirm you have not relied on any statement, demonstration, email or piece of marketing that is not written in these terms.

Geography. We may decline to offer the service to any customer, and may close registration to new customers entirely, without giving a reason.