Terms of service

1. Who We Are and What Cralio Is

This agreement is between you and CRALIO LLC, a single-member limited liability company formed in the State of Wyoming, United States, under filing ID 2026-002065886, of 5830 E 2nd St, Ste 7000 #38271, Casper, WY 82609, United States (“Cralio”, “we”, “us”). Write to info@cralio.app.

Cralio sells five things on one account and one balance: Video (dubbing, lip-sync and subtitles), Statics (an ad creative redrawn with its text in another language), Music (a generated track), Generate (clips and stills from a prompt) and Reframe (a finished video recut to another shape). Every product is available on every plan: Starter, Pro, Growth and Scale. Clause 7 says what each one does.

Cralio is an intermediary. The AI models that do the work belong to the companies on the subprocessors page. We send your material to the right one, check the result where clause 7 says we do, and hand it to you. We do not control what a model produces, refuses or costs, or whether a provider stays available, and we may replace one under the rules in clause 16.

Leaving an address on the waiting list creates no account and does not put you under this agreement.

2. Your Account and Workspace

Cralio is for businesses and for consumers. By opening an account you confirm you are at least 18. If you accept for a company, you confirm you can bind it, and “you” includes that company. Before each purchase you tell us whether you are buying for a business or as a consumer; clause 19 says what applies to a consumer.

You are responsible for everything done through your account until you tell us it has been compromised and we have had a reasonable time to act. You are responsible for the people you invite, and for what they upload, as if they were you; everyone in a workspace spends one balance.

Seats come with the plan: one on Starter and on Pro, three on Growth, and on Scale the number we agree with you, and three until we do; a workspace without a plan has one. On any plan we can agree another number with you. The owner and the admins they appoint can invite and remove people; anyone may leave; the owner cannot be removed. Moving to a smaller plan removes nobody, but stops new invitations until the workspace fits the plan. An invitation link works for fourteen days, and sending a new one to the same address cancels the old one. Do not let anyone outside your organisation use your seat. To agree seats or terms for a larger team, write to info@cralio.app.

3. Your Promises About What You Send

You hold the rights in every file you send and every word you write — video, image, music, font, prompt and caption — you own each of them or are licensed to use it, and you may have it processed the way you have asked. Doing so breaks no law and no agreement you are under.

People in what you send. For every person whose face, voice or name is in what you send — in a file or in the words you write — and for everyone whom you describe in what you send, you have their informed permission. You obtained it in writing from each such person before you upload or submit, and it:

• says their likeness or voice will be reproduced by an AI model;
• says which languages the result will speak and where it may be published;
• gives how long the data will be kept;
• names our providers or a class that includes them;
• covers a provider’s use of the material to improve its models where its terms allow that;
• for a creative ordered at a banner size, is their explicit consent to its transfer outside the EEA to the provider that draws banner sizes, where there is no adequacy decision or Standard Contractual Clauses.

You keep that permission for at least twelve months and will produce it to us within five business days of our asking, whatever our reason for asking. You will not upload, or ask a model to produce, the face or voice of anyone under 18. A model release, an employment or talent contract, or the fact that a video is already public is not that permission. You, not Cralio, are responsible for the material you send and for what you publish from it.

Where your material goes. Your files are stored in the European Union, in Amazon’s Stockholm region, and the words you type are stored there and on your job’s record in a database in Ireland. Both go to the companies on the subprocessors page, several of them in the United States. Each keeps copies of its own for a time under its own terms, and two may train on what you send, while Cralio has no models and trains on nothing. Two may, by default: the provider for dubbing, lip-sync and translated subtitles, and the provider that draws creatives at banner sizes. We do not opt you out; accepting the register of subprocessors, and for banner sizes your consent to the transfer, means you accept that use. To keep material from them, use subtitles in the video’s own language, order creatives at other sizes, or do not upload it. The biometric notice sets out what the permission must cover.

Accepting these terms is how you give these promises, and they are a condition of having an account. We show this document on the sign-up form, on the invitation screen, and on the upload, statics, music and generation pages, and record your acceptance with its version and a fingerprint of the exact words. Until you have accepted the current version, we start no new work for you — no new video, set of creatives, track or generation — and charge nothing for the refusal. Retrying, re-rendering, refining, re-captioning, buying a second opinion on or drawing a visualiser for a job you already sent runs on the acceptance under which the job was sent, and is charged as usual. Banner sizes also need your explicit consent to their transfer, asked separately of each person before their first banner-size order and again if its words change, and recorded the same way. Retrying or editing a banner-size creative runs on the consent it was ordered under unless you have withdrawn it, and asks for it if there was none. If a promise stops being true for a file, do not send it.

4. Credits and Charges

A plan is required. Every product, and every retry, edit and prompt rewrite, needs an active plan; there is no free tier and no pay-as-you-go. A plan whose renewal payment Stripe is still retrying stays active. Top-ups, bought by hand or automatically, are added to a plan and cannot be bought without one. A workspace whose plan ends keeps the credits it bought or was given, and can spend them once it subscribes again.

Credits. Work is priced in credits, and the price is shown before anything runs. Credits are reserved when you submit a job and spent when it is delivered. A job that fails returns its credits automatically, in full, even where we had already paid a provider, except in the cases clause 7 names. A job stopped after it was sent to the provider is charged, and you get what it makes; stopped before then, nothing is charged. Returning the credits is the whole remedy for a job that fails, is refused or is delayed, or whose output you do not want.

Video is priced per second and settled on the length we measure, so the charge is lower for a shorter file and higher for a longer one. Reframe is priced per second of the source you send, rounded up, plus a fixed amount for each recut. Statics, Music and Generate are priced per item, and anything quoted and not delivered, such as a cover that did not arrive, is returned.

Plans. A plan renews automatically, monthly or yearly as you chose, until you cancel it under Credits › Plan. Cancelling stops the next renewal; you keep the plan to the end of the period you paid for, which is not refunded. Plan credits expire at the end of your billing period: the month on a monthly plan, the year on a yearly plan, where they are added month by month. Credits you buy, and credits we give you, never expire while the account exists. Credits closest to expiry are spent first, and every expiry is a line in your ledger.

You change plans under Credits › Plan. A higher plan, or monthly to yearly on the same plan, starts at once: you pay the new price for the rest of the current period, less the unused part of what you already paid, and the extra credits arrive when that invoice is paid. If the unused part is worth more, as when a yearly plan moves to a higher monthly one, the difference stays as credit on your account and pays your next renewals; it is not refunded to your card. A lower plan, on either billing interval, or yearly to monthly on the same plan, starts when the current period ends; you keep the current plan until then, and nothing is refunded for the rest of it.

Payment. You authorise us, through Stripe, to charge your payment method for renewals, credit purchases and, if you switch it on, automatic top-ups. If a renewal fails, Stripe retries it on its own schedule and we email you; if Stripe then ends the subscription, the plan ends. If a payment fails, you can keep using the credits you have, but new credits are not added or sold until the payment goes through. Prices include any VAT or sales tax we charge. Where we charge VAT, a business that gives a valid VAT number at checkout is charged none, under the reverse charge, and accounts for it itself. Your invoices are under Credits › Plan. To have a VAT or tax number on them, write to info@cralio.app.

Automatic top-up, if you switch it on, buys the credits you chose whenever your balance falls below your trigger, using a card already on your account. Each purchase is at least fifty dollars, two are at least ten minutes apart, and they stop at the monthly ceiling you must set until the next calendar month; credits you buy by hand do not count towards it. Three declines switch it off. When it stops at the ceiling or switches off, we email you, and that email cannot be turned off.

Refunds. Plan fees and bought credits are not refundable, except where this clause returns credits, where you withdraw as a consumer (clause 19), where we end your account for our own convenience (clause 8), where the data processing addendum gives back a prepaid fee after you object to a new provider, or where the law requires it. If you think a charge is wrong, write to info@cralio.app.

Chargebacks. A payment reversed through your bank, for a plan or for credits, takes back the credits that payment bought or granted, in proportion to the money returned and whether or not they were spent, even if that takes the balance below zero. A negative balance must be cleared before new work starts.

Welcome credits. Your first paid plan invoice adds 200 welcome credits; a top-up does not. They are given once per person: once per email address and once per card, and not to an address whose earlier account was deleted. If the payment that earned them is refunded or disputed and less than ten dollars of it remains, the welcome credits are taken back, even if they were spent. Anything else we give away we may limit, change or withdraw.

Fraud. We may put an account on hold or reverse a credit purchase where we reasonably suspect fraud or abuse of an allowance; an account on hold can still be read but cannot submit work.

5. Price Changes

If a unit of work is to cost more credits, the change is published on the pricing page with the date it takes effect, no sooner than 30 days after it is published. That page is the notice. A cheaper price may apply immediately. A job keeps the price it was quoted at. On Statics, Music and Generate a price that moved between the quote and your click refuses the job instead of charging it; a video submitted after a change is charged at the new price. A new price for your plan applies from your first renewal at least 30 days after we email you about it, and that email cannot be turned off.

6. Your Content and the Output

You keep every right in what you upload, and whatever rights exist in what we return are yours; we claim none. You give us only the licence needed to run your jobs — to store your files, send them to the provider doing the work and produce your outputs — and to preserve material where the law requires it. The licence ends when the files are deleted, except for that preservation. We will not use your material as an example or in marketing without asking you first.

AI output may not be protected by copyright anywhere, and we can only assign what we hold. It is not unique: another customer may receive something similar. It can be wrong, mistranslated or offensive in a language you do not read. Review it before you publish. We do not warrant that any output is accurate, fit for your purpose or free of third-party claims, and you use it at your own risk.

Confidentiality. We keep your uploads, outputs and unpublished material confidential. We use them only to run your jobs and to deal with a complaint or a breach of these terms, unless you agree to more. We disclose them only to the providers on the subprocessors page, our staff who need them, anyone you share them with and a buyer of the business under clause 17, or where the law requires; clause 14 says what we disclose about a job’s record.

7. The Products

Video. We take a finished cut with audio, as MP4, MOV, AVI, WebM or MKV, up to 500 MB, five minutes, 4,096 pixels on the long edge, 10 megapixels a frame and 60 frames a second; anything beyond that is refused, and nothing is charged for it. A dub is a machine translation spoken by a synthetic voice: an approximation of the speaker, not a performance they gave. Lip-sync quality depends on how clearly the mouth is visible. A poor result is not a failed job. Background music, song lyrics and text burned into the picture are not translated. Subtitles in the video’s own language send only the audio, for transcription. Your glossary is applied to subtitles and to the wording on a creative, not to dubbed speech, and it matches whole words unless whole-word matching is turned off for a term.

Our tools can make mistakes. In particular, a dub whose new speech cannot be read for subtitles is delivered without them and charged; you can add subtitles later.

No sound. A video with no sound we can hear is refused and not charged. If it has sound but no speech is found, it is delivered without subtitles and charged.

Statics. What comes back is a new drawing of your creative with its text in another language, not your file with the words swapped. We read the text off the result and compare it with the line it was meant to carry; if a line did not survive, we draw it again automatically, up to three attempts in all, at our cost. If the last attempt still fails, we deliver it with those lines named, charge it once, and make your first edit of that creative free, as one attempt. Any other edit is a new purchase. We never enlarge an image. Transparency does not survive the redraw. One creative’s formats share one reading; ticking “Same wording across the campaign”, or using approved wording you uploaded, keeps lines identical across creatives. Banner sizes, such as 1200×628, 728×90 and 300×250, are drawn by a second provider, outside the EEA, and only once you have given the consent in clause 3. A second opinion on a finished creative can be bought separately; it sends the image back once more, changes nothing by itself, and never changes what the image cost. A second opinion that fails after the provider has billed for it is charged.

Music. Music takes words only: a description, a style and, if you like, your own lyrics. A clip runs about thirty seconds; a full track’s length cannot be chosen, and a length you did not want is not a failure. A track under five seconds, or one that comes back empty, fails and is refunded. Lyrics are plain text with no timing. The cover is optional, priced on its own, and not charged if it does not arrive. The visualiser video is priced per second of the track. Do not ask for a track in the voice or style of a named living artist.

Generate. A clip from a prompt, from a frame you provide, or holding a face or product steady from reference images; or stills. A prompt can be as long as the chosen model accepts. Attached images are PNG, JPEG or WebP up to 40 MB, up to five references for a clip, depending on the model, and three for a still; one over 5 MB is made smaller before it is sent. A request the chosen model cannot run is refused before anything is charged, never quietly changed. Each still is a separate purchase, so four stills of which two arrive cost two. Rewriting a prompt charges no credits; it is for subscribers, up to 200 times a day per workspace and twenty times a minute.

Reframe. A finished video is recut to another aspect ratio, and the parts of the frame that were never shot are drawn by a model rather than cropped. The source can be up to ten seconds and 200 MB; one of one second or less is refused. The recut takes the uploaded video’s length as its length and is priced on it, and what comes back is about one second shorter. A sentence describing the shot goes with it: yours, or one we write from your settings if you leave it empty.

Automatic pauses. When a model declines the same creative three times running, its other sizes and languages are not tried and not charged. After more than ten declined requests on one tool in a UTC day, that tool takes no new work from the workspace until the next day, and nothing is charged.

Marks in what we deliver. Google states that images from its models carry its invisible SynthID watermark, which we cannot remove. Files a model made — video, images and audio — carry a C2PA provenance manifest saying so wherever signing succeeds, signed with our own certificate; a validator will show Cralio as the signer and mark the signer as unverified. A subtitled copy of your own footage is marked as your footage with machine-made captions, not as AI-generated, and subtitle and lyric files carry no manifest. Do not remove or obscure these marks. Any visible label the law requires where you publish is yours to add.

8. Acceptable Use and Suspension

You will follow the acceptable use policy, which is part of this agreement.

We can suspend or close your account at once, with no refund, if you do not pay, break clause 3 or the acceptable use policy, a provider refuses your content, someone makes a credible claim, or the law requires it. We can also close it for any reason with 30 days’ notice; then we refund the unused part of your plan period and the bought credits you still hold. If we close the account for cause, stop using any output obtained in breach of these terms.

9. Closing Your Account

You can close your account in Settings, or ask us to. The erasure is refused, with the reason, while a subscription is active or unpaid, a job is running, others are in your workspace, or any hold on the account is open; while a safety case is open we say only that the account is under review. Erasure removes your uploads, outputs and settings, except work in a workspace somebody else owns, and cannot be undone; unused credits are lost. Clauses 3, 6, 11 to 15 and 17, and any payment you owe, survive the end of this agreement.

10. How Long We Keep Your Work

Your work is kept for the window in the retention table and then deleted, so download what you need before it closes. Work in a live review link is kept until the link ends, up to 30 days after delivery. To ask for a longer window, up to 30 days, write to info@cralio.app. While a safety report about an account is investigated, its work is not deleted on schedule, for up to 30 days. Only material the law requires us to preserve is kept beyond that.

11. Disclaimers

We offer no uptime commitment or service credits. To report a problem, write to info@cralio.app.

We do not commit to a turnaround time. Translation, transcription and redrawn wording are automated and make mistakes. An order that cannot start within ten minutes because the service is busy, or within an hour when another customer’s large order is ahead of it, is cancelled and its credits returned. One that fails to start five times because of a fault on our side is cancelled the same way, with a message saying so. If what we pay our providers in one day reaches our safety limit, new paid work on the whole platform is paused: it waits in the queue with its credits held, and starts when we resume it or the day ends (UTC). If one workspace’s provider spend in a day passes a safety limit, its new work waits until the next day or until we release it. Work that runs while you wait, such as a prompt rewrite, is refused until then. Nothing is charged for the wait or the refusal.

The service is provided as is and as available. To the fullest extent the law allows, Cralio and its owners, staff, contractors and providers disclaim all warranties, express, implied or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted, error-free or secure service. We do not warrant the conduct, availability or output of any provider. Where you are a consumer, nothing here removes a warranty your law does not allow to be excluded.

12. Limitation of Liability

As far as the law allows, Cralio and its owners, staff, contractors and providers are not liable for indirect, incidental, consequential or punitive losses, such as lost profit, revenue, goodwill or data. Nor are we liable for what a provider does or produces, for what you publish, for claims by people in your files, or for files deleted when their window ends.

The cap. Our total liability for everything arising from the service will not exceed the greater of what you paid us in the twelve months before the event and one hundred US dollars. Credits returned under clause 4 count towards it. Nothing here limits liability the law does not allow to be limited, including for fraud, or for death or personal injury caused by negligence, or what a consumer is entitled to where they live.

13. Indemnity

If a third party brings a claim about your content, the output made from it, your use of the service, your breach of these terms or of the law (biometric, privacy, publicity, consumer-protection and AI-labelling law among them), you will defend Cralio, its owners, staff and contractors, and cover every resulting loss, fine and cost, including reasonable legal fees. We will tell you promptly; you control the defence, but you will not settle anything that admits fault for us or obliges us to act without our written agreement, and we may join with our own lawyers at our own cost. Where you are a consumer, this applies only as far as your law allows.

14. Complaints and Takedowns

If someone tells us your material infringes their rights or uses them without permission, we tell you and may ask you to delete it. Where the claim is credible we may put the account on hold, which stops it submitting work, closes its review links and pauses erasure. We delete the material a valid copyright notice identifies, and we do not restore it; we email the workspace owner, unless the law or an open safety case stops us. If you think a removal was a mistake, write to info@cralio.app.

We do not scan what you upload. We keep a record when a provider refuses it, and look at accounts it refuses often. While a job is kept we keep its mode, the model used and, for a video, the provider’s reference, and disclose them when there is reason to — a complaint, a claim or a regulator.

14A. Copyright (DMCA)

Copyright notices go to our designated agent, registered with the U.S. Copyright Office as DMCA-1084294; see the copyright policy. We close the accounts of repeat infringers, as that policy says.

15. Governing Law and Disputes

These terms are governed by the law of Wyoming, United States. A business agrees to the exclusive jurisdiction of the state and federal courts in Natrona County, Wyoming. A consumer may also sue where they live, and keeps every right their local law gives. The UN Convention on Contracts for the International Sale of Goods does not apply.

There is no compulsory arbitration. A business brings claims in its own name, not as part of a class, collective or representative action; a consumer keeps every route, including a collective one, and if it is unclear which you are, you are the consumer. So far as the law allows, a claim must be brought within one year of the event behind it.

Before going to court, either side writes to the other — you to info@cralio.app — with what the dispute is and what it wants, and both try in good faith for 60 days, with limitation periods paused meanwhile. Small claims and urgent injunctions are exempt.

16. Changes to These Terms

These terms, the privacy policy and the register of subprocessors each have a page of their own, and a link at its foot shows the exact text in force, which keeps working after the page changes.

When we change these terms, the privacy policy or the register of subprocessors, we email every account when the change affects what you pay, what you may do or what we may do with your content, and that email reaches you even if you have unsubscribed from our other mail; any other edit moves the date at the top. The upload, statics, music and generation pages name the documents that have moved, each name a link to the document, and new work starts only after you accept the current terms and register. Work you have already submitted continues under the version you accepted. A moved privacy policy is asked for on the same screens and stops nothing, neither at the server nor on the page. If you do not accept a change, you can stop using the service; clause 4 says what is refunded.

When the register adds a company that a job would send your material to, clause 6 of the data processing addendum gives you 14 days from the posting to object and, if we cannot resolve it, to end the part of the service that needs that company and have back what you prepaid for it.

The acceptable use policy may narrow at once for safety or legal reasons, and a change that widens it takes effect 30 days after it is posted. The data processing addendum, the security page and the biometric notice are part of this agreement. We will not change them so as to reduce the protection they give without your agreement; any other change is published on their page with a new date and applies from then.

17. General

Sanctions. You may not use Cralio if you are, or act for, anyone on a US, EU or UK sanctions list, or are in a country under comprehensive US sanctions. Third parties. Services you connect, such as signing in with Google, are governed by their terms too. Feedback you send about the product we may use freely; it does not touch your content. Force majeure. We are not responsible for failures beyond our reasonable control, a provider’s outage included.

Entire agreement. These terms, the privacy policy, the security page, the acceptable use policy, the biometric notice, the register of subprocessors and the data processing addendum, which applies whether or not it is signed, are the whole agreement about the service. The addendum wins on the processing of personal data; these terms win on everything else. You may not assign this agreement without our written consent; we may assign it to an affiliate or a buyer of the business and will tell you. A part a court finds unenforceable is cut to the minimum and the rest stands. Not enforcing a term is not a waiver. Nothing here makes us partners. Headings are for reading only, and “including” means without limitation. Notices to you go to your account email. The English text governs. We may decline to serve any customer.

18. Contact

If any part of Cralio or these pages is hard for you to use, write to info@cralio.app. For anything not covered here, write to the same address.

19. Buying as a Consumer

This clause applies to what you buy as a consumer, which you tell us before each purchase. Where the law where you live gives you more, you keep it.

Your right to withdraw. You may withdraw from a purchase — a plan, a top-up, or an automatic top-up — within 14 days from the day you made it, without giving a reason; an automatic top-up is made the day it is charged. To withdraw, use Withdraw from contract here, at the foot of every page and under Credits, or send us any clear statement, by email to info@cralio.app or by post to the address in clause 1. You may use the model form below. We confirm by email, without delay, that your withdrawal has reached us, with what it said and the date and time.

Starting at once. Before you buy, you ask us to start straight away, within the 14 days, and you acknowledge that you will lose the right to withdraw once we have fully provided the service. If you then withdraw, you pay for what we provided: we refund the price less the share for the credits you used, including any you use after telling us, counted against the credits the purchase covers — a top-up’s credits, one month’s credits for a monthly plan, twelve months’ for a yearly plan. Once every credit a purchase covers has been used, we have fully provided it and you can no longer withdraw from it. If you did not ask us to start at once, you pay nothing for what you used.

What a withdrawal does. We refund what is due within 14 days of receiving your withdrawal, to the payment method you used, at no cost to you. A plan you withdraw from ends when we refund it, and the credits the purchase left unused are removed. Your receipt repeats your request, how to withdraw, and the version of these terms you bought under.

Cancelling a plan. You can cancel a plan at any time under Credits › Plan, or with Cancel contracts here, at the foot of every page, without signing in. We confirm a notice sent there by email at once, with what it said, the date and time, and when the plan ends. The email goes to the account’s address with a link, and we set the plan to end once the link is followed or once we have checked the notice ourselves. The plan ends at the end of the period you have paid for.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract):

• To CRALIO LLC, 5830 E 2nd St, Ste 7000 #38271, Casper, WY 82609, United States, info@cralio.app:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.